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1. Goods
and or services remain the property of Greenlight Support
(herby GLS) until paid for in full. GLS retains the right of
ownership until any related transactions have cleared. GLS
may cease a service that has not been paid for after
notifying the customer after 5 working days.
2. All
new goods carry a return to base 12 month parts and labour
warranty from the date of invoice unless a manufacturers
warranty exists. If a manufacturers warranty exists (i.e.
Laptop, Monitor or other branded item) then this warranty
takes preference. Refurbished goods carry a 30 day labour
only warranty from date of invoice. Second User goods carry
no warranty.
3. The
GLS ‘No Fix – No Fee’ term applies to when GLS cannot fix
the reported problem or issue. If the customer decides not
to go ahead with a repair on grounds of cost (i.e. cost of
parts needed) then the fixed fee remains payable. This also
applies when the customer decides not to proceed with a
course of action as recommended by GLS needed to rectify the
fault.
4. All
work carried out by GLS is guaranteed for 7 days. If the
fault manifests again within this time then GLS will rectify
it Free of Charge. This 7 day guarantee does not apply to
infections/malware or when the customer has caused the fault
to reoccur. Any reoccurrence must be reported within the
7day period.
5. The
customer is entitled to 7 days free remote and telephone
support from GLS from the date of invoice.
6. Any
hardware waiting for collection not collected by the
customer after 30days when GLS has made reasonable effort to
contact the customer will be disposed of.
7. Payment
terms are 0days and the final total is payable upon
presentation of the invoice. Other terms may be possible but
need to be agreed in writing by GLS before any work
commences or goods/services supplied.
8. Any
redundant hardware (i.e. old PC or hardware from an upgrade
or repair) will be disposed of or recycled by GLS unless its
return is requested by the customer within 7 days.
9. GLS
respects the privacy of its customers. No data will be
passed on to a third party without consent.
10. Any
complaints it must be received in writing (not electronic
format) by GLS within reasonable time. GLS will then contact
the customer to acknowledge the complaint and work to
rectify the issue within 5 working days. Should the customer
require a third party then GLS can provide third party
independent technical consultancy.
11. Whilst
GLS takes every care and precaution we can not be held
responsible for loss of data or earnings resulting from a
fault beyond our reasonable control.
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